Most Bonus+ issues come down to a few things: timing, being logged in, or an action that hasn’t finished processing. Start with the questions below. If you’re still stuck, you’ll find contact details at the bottom of the page.
Quick tip: The History tab in your Profile logs every Coin you earn and spend. If something
looks wrong, it’s the fastest place to check.
Account and Login
How do I sign up?
Select Join in the top navigation, enter your email, a username, and a password, confirm your age, and verify your email. Your account becomes active once it’s verified, and that’s when your 500 registration Coins land. The full walkthrough is in Getting Started.
I never got my verification email. What now?
Check your spam, junk, and promotions folders, then request a new verification email. Make sure you entered the right email address when you signed up. Your account won’t earn Coins until it’s verified.
I forgot my password.
Use the reset option on the sign-in screen and follow the link sent to your email. If it doesn’t arrive in a few minutes, check your spam folder before contacting us.
Can I have more than one account?
No. Bonus+ allows one account per person. We may suspend or delete duplicate accounts and either combine the Coins into one account or remove them.
Where do I check my Coin balance?
Your balance and History tab are both in your Profile, which you can open from the top navigation on any page.
Earning Coins
I completed an action but didn’t get Coins. Why?
Run through these first:
- Is your email verified? Accounts with an unverified email don’t earn Coins.
- Were you logged in? Coins only count for actions completed while signed in.
- Is it a one-time bonus? Registration and the Profile Survey pay once per account. Check whether they’re already in your History tab.
- Did you hit a limit? Some actions have earning limits. For example, casino ratings pay up to three times a day.
- Is it still processing? Written reviews pay out after moderation, and referrals pay out once your friend completes their survey.
The full list of actions and limits is on Earning Coins. If none of these explain it, contact us.
Do Coins expire?
Coins do not currently expire. See section 6 of the Terms and Conditions for more information.
A 7-day streak requires a logged-in visit every calendar day. Missing a single day sends it back to day one. Once a streak pays its 200 Coin bonus, the count also starts over for your next streak
No. You can update your answers whenever you like, but the 500 Coins are paid once per account.
No. It’s optional and doesn’t affect your Coins. It’s just for fun, and if the reference means nothing to you, “I don’t know what this means” works fine.
Reviews
Why hasn’t my written review been published?
Every written review is checked by moderation before it goes live, and your 150 Coins are paid once it’s approved. Reviews that are copied, spammy, promotional, offensive, or not genuine won’t be published.
What’s the difference between a rating and a written review?
A rating is a star score and earns 50 Coins, up to three times a day. A written review is a rating plus your own written feedback. It earns 150 Coins once it’s approved and is published with your username.
Do I need an account with a casino to rate or review it?
No. You can rate or review any listed casino without an account there, and earning Coins never requires you to open one. Just keep it honest.
Can Lineups edit or remove my review?
By submitting a rating, review, or other content, you allow Lineups to publish and display it on the site along with your username. We may moderate, decline, or remove any content at any time.
Referrals
Where’s my referral link?
Open your Profile and select Refer a Friend. Your link is permanent and never expires.
My friend signed up but my referral still says Pending.
A referral only counts once your friend completes their Profile Survey. Signing up isn’t enough. When they finish the survey, the status changes to Successful and you each get 500 Coins.
My friend signed up without using my link. Can I still get credit?
Referral Coins are only credited when your friend signs up through your personal link, so make sure they open it before creating their account.
Redemptions and Delivery
Why can’t I redeem something in the Bonus+ Shop?
The most common reasons are that your balance doesn’t cover the full cost, the item is out of stock, or you’ve reached a limit on that reward. Seasonal and campaign items are also removed when their campaign ends. Partial redemptions and holds aren’t available.
I redeemed a gift card. Where is it?
Check the status in your History tab:
| Pending or Approved | Fulfilled |
|---|---|
| It’s still being processed. | It’s been emailed to the address on your account. Check spam, junk, and promotions. |
| Cancelled | We couldn’t fulfill it, for example because verification failed or the reward became unavailable. We’ll either return your Coins or offer an alternative reward. |
If it says Fulfilled and you still can’t find the email, contact us.
Can I cancel or change a redemption?
No. You can’t cancel or change a redemption once you’ve submitted it, so double-check the reward, brand, and amount before you confirm. In some cases we may cancel a redemption, for example if verification fails or a reward becomes unavailable, and return your Coins or offer an alternative reward.
Why am I being asked to verify my identity?
Before fulfilling a reward, we may ask you to verify your identity, age, or residency to confirm you’re eligible. Some prizes may also require tax information. If verification fails, the redemption may be cancelled.
How do prize draws work?
Redeeming Coins for a prize-draw entry puts you in that draw. It doesn’t guarantee a prize. Each draw has its own official rules covering eligibility, the drawing date, and how winners are contacted.
Technical Issues
My balance or Profile isn’t loading.
Try these in order:
Refresh
The page.
Log out
And log back in.
Clear your browser cache
And cookies.
Turn off ad blockers
Or privacy extensions for Lineups.
Try a different browser
Or device.
If it’s still not working, contact us and include your browser, your device, and a description of what you’re seeing.
Contact Support
Any issue with your Account, Coins or Rewards should be reported to info@lineups.com within 5 days of it first arising (see section 14.2 of the Terms and Conditions). Also share:
- The email address on your Bonus+ account
- What happened and what you expected to happen
- Roughly when it happened
- Screenshots or confirmation emails, if you have them
For your security: We’ll never ask for your password or payment details by email.